Shared & public inboxes
Work from shared addresses like info@ so general inquiries stay organized and answered.
Meet Anna
Anna can handle shared and public inboxes, such as your general info@ address.
She can answer incoming emails, redirect when relevant and screen and redirect incoming calls.
Capabilities
Email routing that sticks
Redirect messages to the right colleague so nothing sits in the wrong queue.
Call screening & routing
Screen incoming calls and connect callers to the right colleague without endless transfers.
Consistent tone & priority
Apply your org's tone, urgency rules, and escalation paths so front-door responses feel on-brand every time.
After-hours & overflow
Handle routine questions when the desk is closed and absorb spikes so humans only see exceptions.
Handoff with context
Package threads for specialists or ticketing so the next owner sees the full story.
Go live in 3 easy steps
Your setup is created with a dedicated onboarding specialist, ensuring the optimal workflow for your specific needs.
Integrate existing data
Via ERP, spreadsheets, and the sources your team already trusts. Your agent adds a reasoning layer on top of data you already maintain.
Onboard Anna
Anna communicates with you as a human colleague. On Teams, email, and directly in your Dawn workspace.
Start getting insights
Inbox coverage, routing, call handling, and handoffs on a steady cadence, wired to your directory and playbooks.
Anna works even better with colleagues.
Lily
Supply Chain
Lily gives Anna supplier and network context when inbound questions need supply-chain detail.
Michelle
Compliance
Michelle keeps regulated statements and approved answers ready when Anna routes compliance-sensitive requests.
John
Data management
John gives Anna access to product information infrastructure so she can answer calls and emails with confidence.
Why teams use this agent
Fewer emails stuck in shared inboxes
Calls and messages reach the right person faster
Better experience for customers and partners
Front desk and ops teams freed for exceptions
Consistent handling across shifts
